Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the website located at https://www.crackthecdicode.com, including its content, features, resources, products, courses, downloads, communications, and related services (collectively, the “Website”).

The Website is owned and operated by 2nd Chapter Media LLC, doing business as Crack the CDI Code (“Crack the CDI Code,” “Company,” “we,” “us,” or “our”).

By accessing or using the Website, purchasing a product, downloading a resource, enrolling in a program, or otherwise interacting with our content or services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not use the Website.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Website or purchase our products and services.

By using the Website, you represent that you meet these requirements.

2. Educational Purpose

Crack the CDI Code provides educational information, career-development resources, books, courses, assessments, templates, tools, and other materials related to Clinical Documentation Integrity (“CDI”), healthcare careers, professional development, and related subjects.

Our content is provided for general educational and informational purposes only.

Nothing on the Website or in our products, programs, emails, books, courses, downloads, presentations, social-media content, or other communications constitutes:

• Medical advice

• Legal advice

• Coding or compliance advice for a particular patient or organization

• Financial or tax advice

• Employment counseling

• A substitute for professional training, certification, organizational policies, official coding guidance, legal counsel, or independent professional judgment

You are responsible for evaluating the accuracy, relevance, and suitability of the information for your individual circumstances.

3. No Professional–Client Relationship

Your use of the Website or purchase of our products does not create a physician-patient, attorney-client, consultant-client, employment, fiduciary, or other professional relationship between you and Crack the CDI Code, 2nd Chapter Media LLC, Teri Escalona, or any contributor, instructor, employee, contractor, or affiliate.

A professional relationship will exist only if it is established through a separate written agreement signed by an authorized representative of the Company.

4. No Guarantee of Employment or Professional Results

Crack the CDI Code provides educational resources intended to help healthcare professionals strengthen their knowledge, skills, confidence, and understanding of CDI careers and practices.

We do not guarantee:

• Employment

• Job placement

• Job interviews

• Acceptance into a CDI position or program

• Professional certification

• Examination results

• Promotions

• Salary increases

• Increased income

• Career advancement

• Business results

• Any particular professional outcome

Your results will depend on many factors outside our control, including your education, experience, credentials, preparation, performance, geographic market, employer requirements, job availability, and individual effort.

Testimonials, examples, case studies, and success stories describe individual experiences and do not promise that you will achieve the same or similar results.

5. Healthcare Information and Patient Privacy

The Website is not intended for the collection, transmission, processing, or storage of patients’ Protected Health Information (“PHI”) or other confidential patient information.

You must not submit, upload, post, email, or otherwise communicate any information that identifies, or could reasonably be used to identify, a patient.

This includes information submitted through:

• Contact forms

• Email

• Course discussions

• Community forums

• Comments

• Assessments

• Coaching communications

• Uploaded documents

• Social-media messages

• Any other communication channel associated with Crack the CDI Code

You are solely responsible for removing or appropriately de-identifying patient information before sharing examples or asking questions.

If PHI or other confidential patient information is submitted inadvertently, we may delete it, restrict access to it, or take other steps we consider appropriate. We do not represent that the Website or our ordinary communications are compliant platforms for transmitting PHI.

6. Ownership of the Website and Materials

Unless otherwise stated, the Website and all materials made available through it are owned by or licensed to 2nd Chapter Media

LLC and are protected by copyright, trademark, trade-dress, and other intellectual-property laws.

Protected materials may include:

• Books and manuscripts

• Course content

• Videos and audio recordings

• Presentations

• Worksheets and workbooks

• Checklists

• Assessments

• Templates

• Career-development tools

• Educational frameworks and teaching materials

• Case examples

• Graphics and illustrations

• Photographs

• Logos and branding

• Website design and layout

• Written articles and blog posts

• Email content

• Downloads

• Databases and compilations

• Social-media content

• Other original materials

The Crack the CDI Code name, logo, branding, slogans, course names, product names, and related identifiers may not be used without prior written permission.

No ownership rights are transferred to you when you access, download, or purchase our materials.

7. Limited Personal-Use License

Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable, and nonsublicensable license to access and use materials you lawfully obtain from us solely for your own personal, noncommercial education and professional development.

Unless we provide express written permission, you may not:

• Copy or reproduce our materials beyond reasonable personal use

• Share purchased materials with another person

• Upload materials to a shared drive, database, website, social-media platform, community, or file-sharing service

• Distribute, publish, display, transmit, or publicly perform our materials

• Resell, sublicense, rent, lease, or commercially exploit our materials

• Modify, translate, adapt, or create derivative works from our materials

• Remove copyright, trademark, attribution, or proprietary notices

• Record, photograph, screen-capture, or redistribute courses, presentations, or private sessions

• Use our materials to teach, train, coach, or advise others for compensation

• Incorporate our materials into another course, book, presentation, product, service, or business

• Present our materials as your own

• Permit another individual to use your account, login credentials, download link, or course access

Purchasing a product gives you the right to use it under this limited license. It does not give you ownership of the underlying intellectual property.

8. Artificial Intelligence, Machine Learning, and Automated Use

Our materials may not be used to train, develop, test, improve, fine-tune, benchmark, validate, or operate an artificial-intelligence system, machine-learning model, large language model, automated content-generation system, or similar technology without our prior written authorization.

Except where applicable law expressly provides otherwise, you may not:

• Upload our books, courses, worksheets, assessments, templates, videos, transcripts, emails, articles, or other materials into a generative-AI system

• Submit substantial portions of our materials to AI chatbots, assistants, summarization tools, note-taking tools, or content-generation platforms

• Use our materials as training, retrieval, grounding, reference, evaluation, or fine-tuning data

• Include our materials in an AI, machine-learning, or data-mining dataset

• Scrape, crawl, harvest, index, extract, or systematically collect Website content through automated means

• Use bots, agents, spiders, browser automation, scraping tools, or similar technologies to access or reproduce our content

• Generate summaries, adaptations, derivative products, competing courses, books, assessments, templates, or services based substantially on our proprietary materials

• Use AI-generated output to reproduce, imitate, reverse engineer, or approximate the structure, sequencing, frameworks, or distinctive expression of our educational products

• Use our names, logos, branding, instructor identities, voices, images, or likenesses to create synthetic content, digital replicas, avatars, impersonations, or deepfakes

• Represent AI-generated material as having been created, approved, endorsed, reviewed, or taught by Crack the CDI Code or Teri Escalona

• Use our materials to build or operate a product or service that competes with Crack the CDI Code

A limited quotation or excerpt used for a lawful purpose may be permitted where authorized by applicable law, provided that the use is appropriately limited and attributed and does not substitute for our original product.

Nothing in this section is intended to prohibit a nonwaivable right provided by applicable law. However, your access to our Website and materials remains conditioned on your compliance with these contractual restrictions to the fullest extent permitted by law.

Requests for permission must be submitted to [email protected]. Permission is valid only when provided in writing by an authorized representative of 2nd Chapter Media LLC.

9. Prohibited Conduct

You agree not to:

• Use the Website for unlawful, fraudulent, deceptive, abusive, or harmful purposes

• Attempt to gain unauthorized access to the Website, accounts, servers, databases, payment systems, or other systems

• Interfere with the security, performance, integrity, or proper operation of the Website

• Introduce viruses, malicious code, ransomware, spyware, or other harmful technology

• Circumvent access restrictions, technological protections, paywalls, security measures, or usage limitations

• Use false information or impersonate another person or organization

• Harass, threaten, defame, intimidate, discriminate against, or harm another person

• Infringe another party’s privacy, publicity, copyright, trademark, or other rights

• Collect information about other users without authorization

• Submit PHI or confidential patient information

• Use the Website to promote unauthorized commercial activities

• Use Website content in a way that implies our endorsement, sponsorship, or affiliation without permission

• Assist another person in engaging in prohibited conduct

We may suspend or terminate access when we reasonably believe a user has violated these Terms.

10. Accounts and Security

Certain products or services may require you to create an account.

You agree to:

• Provide accurate and current information

• Keep your login credentials confidential

• Restrict access to your account

• Notify us promptly of suspected unauthorized use

• Accept responsibility for activity conducted through your account

Accounts and course access are intended for one individual unless a separate group, organizational, or enterprise license has been purchased.

We may suspend or terminate an account if we believe it has been shared, compromised, used fraudulently, or used in violation of these Terms.

11. Purchases and Payment Processing

Prices, product descriptions, availability, and promotional offers are subject to change without notice.

Payments made through the Website are processed by Stripe or another identified third-party payment processor. We do not directly store your complete payment-card information.

By making a purchase, you represent that:

• The payment information you provide is accurate

• You are authorized to use the selected payment method

• You authorize the applicable charges

• You will pay all charges associated with the purchase, including applicable taxes

Your use of Stripe may also be governed by Stripe’s own terms and privacy practices.

We may refuse, limit, or cancel an order when we reasonably suspect fraud, pricing errors, unauthorized resale, policy violations, or other improper activity. If we cancel a paid order, we will issue any refund required under our applicable policies or law.

12. Refunds and Cancellations

Refund eligibility is governed by the refund or cancellation policy presented at the time of purchase and any product-specific terms displayed on the applicable sales or checkout page.

Because some products may provide immediate access to digital content, different refund rules may apply to books, downloads, courses, events, memberships, consulting, coaching, and other offerings.

The applicable refund policy is incorporated into these Terms by reference.

Nothing in these Terms limits a refund or cancellation right that cannot legally be waived.

13. Email and Marketing Communications

When you voluntarily subscribe to our email list, download a resource, register for an event, or request communications, you may receive educational content, business updates, product announcements, and promotional messages.

We use Ivorey to manage certain email and marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message. Unsubscribing from marketing communications will not prevent us from sending transactional or administrative communications related to your purchases, account, or requested services.

14. User Submissions

You may have opportunities to submit questions, comments, reviews, testimonials, feedback, suggestions, survey responses, photographs, or other content (“User Submissions”).

You retain ownership of content you create. However, by intentionally submitting content for publication, promotional use, or testimonial use, you grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, format, publish, display, distribute, and promote that content in connection with our business, subject to applicable law and any separate permissions we request.

We will not intentionally publish your confidential personal information as a testimonial without your permission.

You represent that:

• You own or have permission to submit the content

• The submission is truthful and reflects your genuine experience

• The submission does not contain PHI or confidential information

• Our authorized use will not violate another person’s rights

• The submission is not unlawful, misleading, defamatory, or infringing

We are not obligated to publish, retain, or respond to any User Submission.

15. Testimonials and Results

Testimonials, reviews, case studies, endorsements, and examples appearing on the Website reflect the experiences and opinions of the individuals identified.

Individual experiences vary. Testimonials are not guarantees that another person will obtain the same results.

Where required, we will disclose material relationships involving endorsers or testimonials.

16. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites, applications, platforms, products, or services, including Meta, Google, LinkedIn, Ivorey, Stripe, Amazon, and other providers.

Third-party services are governed by their own terms and privacy policies.

We do not control and are not responsible for:

• Third-party content

• Availability or security

• Privacy practices

• Data collection

• Products or services

• Representations or warranties

• Transactions conducted with third parties

A link or integration does not necessarily constitute our endorsement of the third party.

17. Accuracy and Availability

We aim to provide accurate and useful information, but healthcare, coding, compliance, certification, technology, employment, and industry standards may change.

We do not warrant that all content will always be:

• Complete

• Current

• Error-free

• Suitable for every person or organization

• Consistent with every employer’s policies

• Consistent with all current laws, regulations, guidelines, or payer requirements

You should confirm important information using current primary sources, official guidance, organizational policies, and qualified professional advice.

We may modify, suspend, discontinue, remove, or restrict any part of the Website or our offerings at any time.

18. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and all content, products, downloads, and services are provided on an “as is” and “as available” basis.

We disclaim all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, security, and uninterrupted operation.

We do not warrant that:

• The Website will be uninterrupted or error-free

• Defects will be corrected immediately

• The Website or its servers will be free of harmful components

• Any content will satisfy your particular requirements

• Use of our content will produce a particular outcome

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent permitted by law.

19. Limitation of Liability

To the fullest extent permitted by law, 2nd Chapter Media LLC, Crack the CDI Code, Teri Escalona, and their owners, officers, employees, instructors, contractors, contributors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

• Your use of or inability to use the Website

• Reliance on Website content

• Educational, employment, professional, or financial decisions

• Loss of employment opportunities, income, profits, data, goodwill, or business

• Unauthorized access to information

• Third-party services or conduct

• Errors, interruptions, security incidents, or harmful code

• Any product, course, download, event, or service

To the fullest extent permitted by law, our total aggregate liability for any claim arising from or related to the Website, products, or services will not exceed the amount you paid directly to us for the specific product or service giving rise to the claim during the 12 months preceding the event giving rise to liability.

If you have not made a payment, our total aggregate liability will not exceed $100.

Some jurisdictions do not allow certain limitations of liability. Where prohibited, these limitations apply only to the maximum extent permitted by law.

20. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless 2nd Chapter Media LLC, Crack the CDI Code, Teri Escalona, and their owners, officers, employees, instructors, contractors, contributors, affiliates, licensors, and service providers from claims, damages, liabilities, judgments, losses, costs, and reasonable attorneys’ fees arising from or relating to:

• Your violation of these Terms

• Your misuse of the Website or our materials

• Your infringement of intellectual-property or privacy rights

• Your User Submissions

• Your submission or disclosure of PHI or confidential information

• Your unlawful or unauthorized conduct

21. Copyright Concerns

We respect the intellectual-property rights of others.

If you believe content available through the Website infringes your copyright, please send a written notice to [email protected] containing:

• Your name and contact information

• Identification of the copyrighted work

• Identification and location of the allegedly infringing material

• A statement that you have a good-faith belief the use is unauthorized

• A statement that the information in your notice is accurate and that you are authorized to act for the copyright owner

• Your physical or electronic signature

This section provides a method for contacting us regarding copyright concerns. It does not represent that we have registered a designated Digital Millennium Copyright Act agent unless and until such registration has been completed with the U.S. Copyright Office.

22. Termination

We may restrict, suspend, or terminate your access to the Website, an account, course, community, download, or other service if we reasonably believe that you:

• Violated these Terms

• Misused our intellectual property

• Shared account access

• Engaged in fraud or unauthorized activity

• Threatened the security or operation of our services

• Harmed another user or the Company

Termination does not eliminate obligations or liabilities incurred before termination.

Sections concerning intellectual property, AI use, payments, disclaimers, limitations of liability, indemnification, governing law, and other provisions that logically should survive will remain effective after termination.

23. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Subject to any consumer right or other legal protection that cannot be waived, any legal proceeding arising from or relating to these Terms, the Website, or our products and services must be brought in the applicable state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction and venue of those courts.

Before filing a legal claim, the parties agree to make a good-faith effort to resolve the dispute informally by providing written notice describing the dispute and the requested resolution.

24. International Users

The Website is operated by a United States business and is primarily directed toward users in the United States.

If you access the Website from another country, you are responsible for complying with the laws applicable in your location.

Nothing in these Terms limits consumer rights that cannot be waived under the law applicable to you.

25. Changes to These Terms

We may update these Terms periodically.

When we make changes, we will post the revised Terms on this page and update the Effective Date.

Changes will apply prospectively from the stated effective date. Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

Material changes affecting an existing paid service may also be communicated through email, an account notice, or another reasonable method.

26. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the greatest extent permitted or modified to reflect the original intent as closely as possible.

The remaining provisions will continue in effect.

27. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when it is in writing and signed by an authorized representative of 2nd Chapter Media LLC.

28. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, transfer of ownership, or other business transaction.

29. Entire Agreement

These Terms, together with our Privacy Policy, applicable Refund Policy, product-specific terms, checkout terms, and any separate written agreement between you and the Company, constitute the entire agreement concerning your use of the Website and the applicable products or services.

If a product-specific agreement conflicts with these general Terms, the product-specific agreement will control for that product or service.

30. Contact Information

Questions concerning these Terms may be directed to:

2nd Chapter Media LLC
DBA: Crack the CDI Code
Website: https://www.crackthecdicode.com
Email: [email protected]